FindCare4Kids LLC - Privacy Policy

We do not collect or store patient health information or any information regulated as Protected Health Information (PHI) under HIPAA.

We collect only the categories described below.

1.1 Information Providers Submit

When Providers create or update a profile, we may collect:

• First and last name
• Business name
• Email address
• Phone number
• Business address (city, state, ZIP)
• Licensing or credential information
• Professional biography
• Photographs, logos, videos
• Payment information (processed securely through Stripe)
• Any information voluntarily submitted

Some fields may be required to maintain a listing.

1.2 Information Users Submit

Users may provide:

• Name
• Email address
• Phone number
• Any message they choose to send to Providers

FindCare4Kids does not store message content, though limited technical logs (e.g., delivery timestamps) may be retained for system operation.

Users should not submit sensitive medical or health-related information through the Services. While messages are transmitted to Providers, FindCare4Kids does not control the content of such communications and disclaims responsibility for information voluntarily submitted.

1.3 Automatically Collected Information

We may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Dates and times of visits
• Cookie identifiers
• Usage/traffic analytics

This helps us improve functionality, security, and performance.

1.4 Cookies and Tracking Technologies

We use:

• Cookies
• Pixels
• Analytics (e.g., Google Analytics)
• Device identifiers

Cookies help us:

• Maintain login sessions
• Understand website activity
• Improve functionality
• Detect security issues

You can disable cookies in your browser, but some features may not work properly.

We use information to:

• Operate, maintain, and improve the Services
• Create and manage Provider accounts
• Publish Provider profiles
• Process subscription payments
• Communicate with Providers
• Provide customer support
• Detect and prevent fraud or misuse
• Comply with legal obligations
• Analyze usage trends
• Enhance site security

We do not use personal information for automated decision-making that produces legal or significant effects.

We may share information in the following situations:

3.1 Payment Processing (Stripe)

Payment card information is collected and stored by Stripe, our secure payment processor. We do not store full credit card numbers on our servers.

3.2 Service Providers and Contractors

We may share information with trusted third parties such as:

• Website hosting companies
• IT and security providers
• Analytics platforms
• Email service providers
• Customer support tools
• Marketing or administrative vendors

These parties may only access information as needed to perform their services and must protect it.

3.3 Providers

When Users choose to contact Providers, any information they submit is shared directly with the selected Provider.

3.4 Legal Compliance and Requests

We may disclose information to:

• Law enforcement
• Government agencies
• Courts or legal authorities

When required to:

• Comply with laws
• Respond to subpoenas or warrants
• Protect rights, safety, or property
• Detect and investigate fraud or misuse

3.5 Business Transfers

If FindCare4Kids LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred to the successor entity.

We do not:

• Sell personal information
• Share personal information for targeted or cross-context advertising
• Provide, manage, or store clinical records
• Collect or knowingly store Protected Health Information (PHI)
• Permit automated access to the Services, including scraping, crawling, or data extraction, in violation of our Terms of Use
• Track sensitive categories of personal information unless voluntarily submitted by users

If you submit another person's information (for example, submitting a provider's email or a colleague's phone number), you are responsible for ensuring you have permission to do so.

We are not liable for unauthorized third-party information you choose to submit.

We use commercially reasonable safeguards, including:

• Encrypted connections (HTTPS)
• Secure servers
• Firewalls and intrusion detection
• Access controls
• Vendor due diligence
• Regular monitoring

While we take reasonable steps to protect data, no method of transmission or storage is fully secure.

You use the Services at your own risk.

FindCare4Kids retains information only for as long as necessary to operate the platform, comply with legal obligations, maintain directory integrity, and protect the safety of users.

We use the following retention timelines:

7.1 Provider Compliance and Administrative Records

We may retain information submitted by Providers for internal compliance, administrative review, and platform integrity purposes, including materials voluntarily provided by Providers.

• License verification notes
• Board screenshots
• Renewal checks
• Communication logs
• Disciplinary documentation for five (5) years after the provider is removed from the directory

FindCare4Kids may review certain information submitted by Providers for completeness, formatting, or compliance with our platform standards. However, such review is limited in scope and does not constitute verification, validation, endorsement, or a guarantee of any Provider's credentials, licensure, qualifications, or services.

7.2 Government-Issued Photo Identification

To reduce security risk and limit retention of sensitive documents:

• Provider government-issued ID documents are retained only for identity confirmation
• They are deleted within thirty (30) days after a provider is removed from the platform
• Copies of ID are not retained for the five-year recordkeeping period

7.3 Active Providers

For providers who maintain an active listing:

• Verification materials (other than ID) are retained and updated throughout the relationship
• ID may be retained as long as the provider is active, since quarterly verification requires identity confirmation

7.4 General Business Records

We may retain other information longer when:

• Required by law
• Needed for fraud prevention or security
• Required for legal defense
• Necessary to enforce agreements

When retention is no longer required, information is securely deleted.

Users are solely responsible for independently evaluating and verifying any Provider before engaging in services.

To ensure proper operation and security, we may automatically collect:

• Server logs
• IP addresses
• Error logs
• Diagnostic data
• Security audit logs

This data may be used during maintenance, troubleshooting, or security investigations.

Residents of certain states (including California, Colorado, Virginia, Connecticut, and Utah) may have rights such as:

• Right to know/access
• Right to delete
• Right to correct
• Right to data portability
• Right to opt-out of sale or sharing
• Right to opt-out of targeted advertising
• Right to limit use of sensitive information (if applicable)

To make a request:

Email: contact@findcare4kids.com

We may need to verify your identity before processing your request.

We do not sell personal information or share it for cross-context behavioral advertising.

California residents may still submit a request at:

Email: contact@findcare4kids.com

We will honor all applicable state privacy rights.

We do not knowingly collect personal information from children under 13.

Individuals under 18 may use the Services only with parental or guardian involvement.

If we discover we have collected information from a child under 13, we will delete it promptly.

Information submitted by a parent or legal guardian on behalf of a minor is treated as information provided by the adult. We do not knowingly collect personal information directly from children under 13 without parental involvement.

The Services may contain links to external websites. We are not responsible for:

• Their content
• Their security
• Their privacy practices

You should review the privacy policies of third-party sites before interacting with them.

The Services are operated in the United States. If you access the Services from outside the U.S., your information may be transferred and processed under U.S. laws, which may differ from those in your country.

We may update this Privacy Policy at any time. If we make material changes, we will update the "Effective Date" at the top of this policy.

Your continued use of the Services after updates signifies acceptance of the revised policy.

For questions, privacy requests, or concerns, contact:

FindCare4Kids LLC
Email: contact@findcare4kids.com