FINDCARE4KIDS LLC – PRIVACY POLICY

Effective Date: November 22, 2025

Your privacy is important to us. This Privacy Policy explains how FindCare4Kids LLC (“FindCare4Kids,” “we,” “our,” or “us”) collects, uses, discloses, and protects information when you use FindCare4Kids.com and any related websites, applications, or services (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We do not collect or store patient health information or any information regulated as Protected Health Information (PHI) under HIPAA.

We collect only the categories described below.

1.1 Information Providers Submit

When Providers create or update a profile, we may collect:

  • First and last name
  • Business name
  • Email address
  • Phone number
  • Business address (city, state, ZIP)
  • Licensing or credential information
  • Professional biography
  • Photographs, logos, videos
  • Payment information (processed securely through Stripe)
  • Any information voluntarily submitted

Some fields may be required to maintain a listing.

1.2 Information Users Submit

Users may provide:

  • Name
  • Email address
  • Phone number
  • Any message they choose to send to Providers

Messages sent through the site are delivered directly to Providers and not stored by FindCare4Kids.

1.3 Automatically Collected Information

We may collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Dates and times of visits
  • Cookie identifiers
  • Usage/traffic analytics

This helps us improve functionality, security, and performance.

1.4 Cookies and Tracking Technologies

We use:

  • Cookies
  • Pixels
  • Analytics (e.g., Google Analytics)
  • Device identifiers

Cookies help us:

  • Maintain login sessions
  • Understand website activity
  • Improve functionality
  • Detect security issues

You can disable cookies in your browser, but some features may not work properly.

2. How We Use Information

We use information to:

  • Operate, maintain, and improve the Services
  • Create and manage Provider accounts
  • Publish Provider profiles
  • Process subscription payments
  • Communicate with Providers
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Comply with legal obligations
  • Analyze usage trends
  • Enhance site security

We do not use personal information for automated decision-making that produces legal or significant effects.

3. How We Share Information

We may share information in the following situations:

3.1 Payment Processing (Stripe)

Payment card information is collected and stored by Stripe, our secure payment processor. We do not store full credit card numbers on our servers.

3.2 Service Providers and Contractors

We may share information with trusted third parties such as:

  • Website hosting companies
  • IT and security providers
  • Analytics platforms
  • Email service providers
  • Customer support tools
  • Marketing or administrative vendors

These parties may only access information as needed to perform their services and must protect it.

3.3 Providers

When Users choose to contact Providers, any information they submit is shared directly with the selected Provider.

3.4 Legal Compliance and Requests

We may disclose information to:

  • Law enforcement
  • Government agencies
  • Courts or legal authorities

When required to:

  • Comply with laws
  • Respond to subpoenas or warrants
  • Protect rights, safety, or property
  • Detect and investigate fraud or misuse

3.5 Business Transfers

If FindCare4Kids LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred to the successor entity.

4. What We Do NOT Do

We do not:

  • Sell personal information
  • Share personal information for targeted or cross-context advertising
  • Provide, manage, or store clinical records
  • Collect or store PHI
  • Allow programmatic access or scraping of data
  • Track sensitive categories unless voluntarily submitted

5. User Responsibility for Third-Party Data

If you submit another person’s information (for example, submitting a provider’s email or a colleague’s phone number), you are responsible for ensuring you have permission to do so.

We are not liable for unauthorized third-party information you choose to submit.

6. Data Security

We use commercially reasonable safeguards, including:

  • Encrypted connections (HTTPS)
  • Secure servers
  • Firewalls and intrusion detection
  • Access controls
  • Vendor due diligence
  • Regular monitoring

While we take reasonable steps to protect data, no method of transmission or storage is fully secure.

You use the Services at your own risk.

7. Data Retention

FindCare4Kids retains information only for as long as necessary to operate the platform, comply with legal obligations, maintain directory integrity, and protect the safety of users.

We use the following retention timelines:

7.1 Provider Verification Records

We retain provider verification records, including:

  • license verification notes
  • board screenshots
  • renewal checks
  • communication logs
  • disciplinary documentation for five (5) years after the provider is removed from the directory.

7.2 Government-Issued Photo Identification

To reduce security risk and limit retention of sensitive documents:

  • Provider government-issued ID documents are retained only for identity confirmation, and
  • Are deleted within thirty (30) days after a provider is removed from the platform.
  • Copies of ID are not retained for the five-year recordkeeping period.

7.3 Active Providers

For providers who maintain an active listing:

  • Verification materials (other than ID) are retained and updated throughout the relationship.
  • ID may be retained as long as the provider is active, since quarterly verification requires identity confirmation.

7.4 General Business Records

We may retain other information longer when:

  • Required by law
  • Needed for fraud prevention or security
  • Required for legal defense
  • Necessary to enforce agreements

When retention is no longer required, information is securely deleted.

8. System Logs and Maintenance

To ensure proper operation and security, we may automatically collect:

  • Server logs
  • IP addresses
  • Error logs
  • Diagnostic data
  • Security audit logs

This data may be used during maintenance, troubleshooting, or security investigations.

9. User Privacy Rights (U.S. State Laws)

Residents of certain states (including California, Colorado, Virginia, Connecticut, and Utah) may have rights such as:

  • Right to know/access
  • Right to delete
  • Right to correct
  • Right to data portability
  • Right to opt-out of sale or sharing
  • Right to opt-out of targeted advertising
  • Right to limit use of sensitive information (if applicable)

To make a request:

Email: contact@findcare4kids.com

We may need to verify your identity before processing your request.

10. “Do Not Sell or Share My Personal Information” (CCPA/CPRA)

We do not sell personal information or share it for cross-context behavioral advertising.

California residents may still submit a request at:

Email: contact@findcare4kids.com

We will honor all applicable state privacy rights.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13.

Individuals under 18 may use the Services only with parental or guardian involvement.

If we discover we have collected information from a child under 13, we will delete it promptly.

12. Third-Party Websites

The Services may contain links to external websites. We are not responsible for:

  • Their content
  • Their security
  • Their privacy practices

You should review the privacy policies of third-party sites before interacting with them.

13. U.S.-Based Processing

The Services are operated in the United States. If you access the Services from outside the U.S., your information may be transferred and processed under U.S. laws, which may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time. If we make material changes, we will update the “Effective Date” at the top of this policy.

Your continued use of the Services after updates signifies acceptance of the revised policy.

15. Contact Us

For questions, privacy requests, or concerns, contact:

FindCare4Kids LLC
Email: contact@findcare4kids.com